This form letter will be mailed to you with your pickup days included.
Dear Refuse District Resident:
Beginning January 1, Waste Management will be collecting your refuse for the 2026 season. For those of you new to the district collection will begin on January 5th. You may reach us by phone at 1-800-774-0222 Monday through Friday or visit www.wm.com/us/en/cpn/muni for any other questions or concerns.
Your weekly refuse collection day will be __________. All household refuse must be placed within the supplied WM toter.
Your BI-WEEKLY recycling collection day will also be ___________. All household recycling must be placed within the supplied WM toter. Please do not put any plastic bags in with your recyclables.
Please place your toters at the curb on your collection day by 7:00 AM. It is important to understand that anything placed outside of the supplied WM toter will not be pick-up.
Holidays
Holidays include New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. When a holiday falls on your regular collection day, WM will collect your refuse and recyclables on the first day after the holiday. For example, if the holiday falls on a Monday, WM will collect on Tuesday, if the holiday falls on a Friday, WM will collect on Saturday, etc.
Bulk Waste
From everyday collection to environmental protection, Think Green.® Think Waste Management. Bulk waste includes construction and demolition debris, solid waste from cleanups of attic, garage, or basement, or solid waste that is not easily containerized, due to size or weight. WM will pick up and dispose of large items including but not limited to the following: kitchen appliances, furniture, swing sets (remove any concrete, cut into 4’ lengths), moving boxes and crates, reasonable amounts of construction materials and other items from attic, garage or special cleanups, properly bundled and tied or contained in standard waterproof containers or bags. Reasonable amounts of carpeting or sheet flooring, etc., will be collected if the material is rolled and tied, and cut into reasonable lengths (4’ long or less). A reasonable amount of bulk refuse is defined as two (2) cubic yards of material or less per week (this is a 3’ x 3’ x 6’ sized pile). Automotive tires are excluded from this definition – see automotive tires below. Bulk waste must be properly containerized or tied for expedient pickup – loose material that is scattered or that requires an inordinate amount of time to pick up off the ground will not be collected.
There will be no additional charge to you for these services.
The bulk collection will be performed on the same day as regular weekly solid waste collection, but it must be scheduled. You may schedule your pickup online at wm.com/us/en/home/bulk-trash-pickup or by calling WM Customer Service at (800) 964-8988.
NOTE: By Law we are not allowed to collect hazardous waste, such as solvents, wet paint, bug sprays, etc. Please contact Monroe County’s ecopark Facility at 753-7600 or visit monroecouty.gov/ecopark for more details.
Special Pickup of Larger Amounts or Heavy Items
If you wish us to collect more than the reasonable amount (2 cubic yards) in each week, you will be charged $10.00 per cubic yard in excess of the reasonable amount, which will be billed directly to you. As explained above, you must call our office to schedule a special pickup. You may be charged a reasonable fee for collection of bulk waste that is of unusual weight, such as large pieces of concrete, large amounts of concrete, block, brick, wallboard or plaster. Please call our office to arrange a cost estimate and pick up unusual items.
Automotive Tires We will collect a maximum of four automotive tires per year free of charge. Tires need to be picked up separately from your regular garbage, because they cannot be landfilled, and require special handling for disposal. Please call us to make arrangements for the tire pickup. NOTE: All tires must be off the rim.
We look forward to serving you. If you have additional concerns, please contact our office at the times and phone numbers listed above.
If you have any questions or concerns, you can visit www.wm.com/us/en/cpn/muni. Here you can check on your pickup schedule, report a miss pickup, request a bulk pickup, or ask for a replacement toter.
It is important to understand that anything placed outside of the supplied WM toter will not be collected. We encourage you to properly prepare your refuse and recycling to fit into the toters.